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My FREQ9 Mic doesn’t work on the PC
Posted by on 10 July 2015 06:40 AM

A:  If the FREQ9 is paired to the base station then only high quality audio will stream through the Bluetooth connection.  The whole bandwidth is taken up with the audio and there is no protocol currently within Bluetooth to get round this.

B: If the FREQ9 is paired via a Bluetooth dongle then this is possible.  By default the Bluetooth dongle adapter will set the audio profile to the high quality audio and you still will not have any mic recording.  To change this:

  1. go into your recording section by right clicking the sound icon in your task bar
  2. The default recording will need to change to the handsfree audio profile. The same needs to be done for the playback device as well.  The audio quality will drop to compensate for the bandwidth being shared between the recording device (mic) and the playback device (audio).

C:  If the FREQ9 is paired via a Bluetooth dongle, some programs such as Skype will automatically switch the audio profile to match the requirements of the hardware.  Note that if you are playing a game and then take a call, the game audio will reduce to a lower quality to cope.  You will still get game audio, chat audio and mic communication.

 

Q:  My headset has stopped charging

A:  Try inserting a 3.5mm jack into the 3.5mm port in the headset and removing it.  IF the LED is constant and not changing, or off, then you will need to perform a factory reset:

  1. Locate, inside, at the back of the 3.5mm port in the headset a small reset switch. The easiest way is to use something like a toothpick and insert into the 3.5mm port and activate the micro switch at the back.  You will feel a small click and should see the LED flash. 
  2. Pressing the factory reset switch will reset the charging protocol and also wipe all saved pairing information with your host devices. So you will need to forget and repair with your phone/tablet/pc and FREQ9 base station. http://support.madcatz.com/Knowledgebase/List/Index/202/freq-9
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